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i have a problem with the graphics card. amd r5 works but amd r8 m445DX cannot work.

‎09-18-2019 07:17 AM

Product: HP pavilion notebook 15-aw001nv
Operating System: Microsoft Windows 10 (64-bit)

this laptop has two graphics cards.

AMD RADEON R5 GRAPHICS works but AMD RADEON R8 M445DX doesn't work with everything i tried with drivers etc..also amd radeon settings doesn't open, it says that Qt5Core.dll isn't found. The main problem is that r8 radeon doesn't work.

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i have a problem with the graphics card. amd r5 works but amd r8 m445DX cannot work.

‎09-20-2019 04:48 PM

@dimitris3

Thank you for joining the HP Community!

 

HP Switchable Graphics are system managed.

 

HP has locked a few settings on your computer which are being managed by the system configuration as the device is configured to its optimal performance. 

There's no way of resetting or changing these locked settings via HP articles or assistance.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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