i removed my fingerprint and now im not able to set it up

[Gundukalutha]

[The_Fossette · Accepted solution]

Hi @Gundukalutha,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues setting up the fingerprint reader.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you download and install the fingerprint sensor driver from the below link and test.

http://hp.care/2BQNg7h

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Gundukalutha]

greetings!

     Thank you for the help but the issuse is been partially solved...im able to use my fingerprint for the time being but nt able to add any  more finger prints...the same blank issue is on

[The_Fossette]

Hi @Gundukalutha,

Perfect, I am really glad to hear that!

I recommend you follow the steps in the below article to delete all the enrolled figures and configure them again.

https://support.hp.com/in-en/document/c03653209

NOTE: Steps are same for Windows 10.

Let me know how it goes.