i2c hid driver

[rana69]

touchpad  stopped working

[VikramTheGreat]

Hi @rana69,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out regarding the issue with the touchpad on your HP ENVY x360 Convertible Laptop PC 13-bd0000 (Product ID: 172M7AV). We understand how essential smooth and responsive touchpad function is to your daily workflow, and we’re here to help restore that tactile experience.
 

🛠 Let’s resolve this step-by-step:

1. Enable the Touchpad via the Function Key

Sometimes, the touchpad can be accidentally disabled.

• Press Fn + F6 (or look for the function key with a touchpad icon – usually F5 or F6).
• Try moving your finger across the pad afterwards.

2. Check Touchpad Settings in Windows

1. Press Windows + I to open Settings.
2. Go to Devices > Touchpad.
3. Ensure the Touchpad toggle is ON.
4. Under Related Settings, click Additional settings > go to Device Settings or ELAN tab.
5. Select your touchpad and click Enable, if available.

3. Update or Reinstall the Touchpad Driver

1. Right-click Start > Device Manager.
2. Expand Mice and other pointing devices.
3. Right-click your touchpad device (e.g., Synaptics, ELAN, or HID-compliant touchpad).
4. Choose Update driver > Search automatically.
   • If that doesn't help:
     • Choose Uninstall device, restart your PC, and Windows should auto-reinstall it.

4. BIOS and System Update

Outdated firmware can interfere with touchpad performance.

1. Download and install the latest:– HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M7AV) Software and Driver Downloads | HP® Support
   • BIOS Update
   • Chipset Driver
   • Touchpad Driver

Restart your computer after installation.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support