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stas3000 Top Student
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imperfect screen in a brand new laptop

HP PAVILION 17-cd0023ur (7JU21EA)
Microsoft Windows 10 (64-bit)

Hello,

I've purchased my Pavillion gaming laptop yesterday. Today I've noticed 3 dark horizontal lines and a bright stuck pixel, that can only be seen on a black background.  Additionally, the Screen has a pretty noticeable backlight bleeding. Since I'm an Architect working in the Autocad software, which has a black background, I find this quite distracting and irritating.

Is this Issue considered to be normal with Pavillion Gaming Laptops or should I try to get it replaced?

Screenshot is attached.1.jpg

Best,

Stas Ponyatovski

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imperfect screen in a brand new laptop

Hi @stas3000

 

Welcome to the HP Support Community. 

 

This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

stas3000 Top Student
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imperfect screen in a brand new laptop

Hi Asmita,

Thank you for your assistance.  I brought the laptop to the store where it was purchased. Indeed, they've diagnosed the hardware failure that you've mentioned, and I should get the replacement by tomorrow morning.

Best,

Stas Ponyatovski

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@stas3000

 

You are welcome. 

 

Have a great day!

Asmita
I am an HP Employee

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