imperfect screen in a brand new laptop

[stas3000]

Hello,

I've purchased my Pavillion gaming laptop yesterday. Today I've noticed 3 dark horizontal lines and a bright stuck pixel, that can only be seen on a black background.  Additionally, the Screen has a pretty noticeable backlight bleeding. Since I'm an Architect working in the Autocad software, which has a black background, I find this quite distracting and irritating.

Is this Issue considered to be normal with Pavillion Gaming Laptops or should I try to get it replaced?

Screenshot is attached.

Best,

Stas Ponyatovski

[asmita6658 · Accepted solution]

Hi @stas3000

Welcome to the HP Support Community. 

This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your computer.

Have a great day! 

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[stas3000]

Hi Asmita,

Thank you for your assistance.  I brought the laptop to the store where it was purchased. Indeed, they've diagnosed the hardware failure that you've mentioned, and I should get the replacement by tomorrow morning.

Best,

Stas Ponyatovski

[asmita6658]

@stas3000

You are welcome. 

Have a great day!