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‎07-27-2021 10:28 AM - edited ‎07-27-2021 10:29 AM

HP Recommended

RE: Processor Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz, Installed RAM 16.0 GB (15.8 GB usable)

 

My webcam intermittently stops being accessible. When this happens, it looks like a shutter is across the camera although I've been told by phone support that this computer doesn't have a shutter. (When the problem happens, it looks like a series of angled black on gray  lines across the camera.)

 

My sense is that some application I'm using (Bitdefender, Zoom, VoceVista video) may be interfering, but all attempts to correct the problem or find a consistent trigger have failed. Has anyone else experienced this and found a solution short of mailing the computer off for service?

 

Thanks in advance!

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2 people had the same question
1 REPLY 1

‎07-31-2021 10:59 AM

HP Recommended

Hi@JJ2001, Welcome to the HP Support Community!

 

May I know the Operating system using?

 

May I know the model number of the notebook?

 

Please share the info I can share the troubleshooting step to resolve the issue 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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