internal camera does not start

[ErikH1944]

After some windows updates and/or driverapp updates, the built-in camera does not start.  Windows otherwise finishes the startup and informs that logon with camera does not work because camera did not start, so use logon with password instead - works OK and logon completes. Camera remains without functioning. HP support Assistant cannot find any errors. Driver update app cannot find error, Windows update cannot repair either. What to do ?

[Max3Aj]

@ErikH1944, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
We understand that you are facing the issue with the built-in camera not starting on your HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 (508S0AV) after Windows or driver updates. Here’s a step-by-step guide to help resolve the issue

Reinstall the Camera Driver

Sometimes updates corrupt or disable the camera driver. Here's how to reinstall:

1. Press Win + X → Select Device Manager
2. Expand Imaging Devices or Cameras
3. Right-click on the camera device → Select Uninstall device
4. Restart your PC. Windows should reinstall the driver automatically.

If not, download the original driver from HP: Official HP® Support

Run HP PC Hardware Diagnostics

Use HP’s built-in diagnostics tool to test the camera hardware:

• Download and run: HP PC Hardware Diagnostics | HP® Support

Check Windows Privacy Settings

Sometimes Windows blocks camera access:

1. Go to Settings → Privacy & Security → Camera
2. Ensure Camera access is turned On
3. Allow apps to access your camera

BIOS Update (if needed)

If none of the above work, check for a BIOS update:

• Visit the HP Support page
• Download and install the latest BIOS version
   

If the camera still doesn’t work after these steps:

• Try a System Restore to a point before the update

You may refer to this document - HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support