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- internal camera does not start

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07-21-2025 11:13 AM
After some windows updates and/or driverapp updates, the built-in camera does not start. Windows otherwise finishes the startup and informs that logon with camera does not work because camera did not start, so use logon with password instead - works OK and logon completes. Camera remains without functioning. HP support Assistant cannot find any errors. Driver update app cannot find error, Windows update cannot repair either. What to do ?
07-23-2025 05:01 AM
@ErikH1944, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
We understand that you are facing the issue with the built-in camera not starting on your HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 (508S0AV) after Windows or driver updates. Here’s a step-by-step guide to help resolve the issue
Reinstall the Camera Driver
Sometimes updates corrupt or disable the camera driver. Here's how to reinstall:
- Press Win + X → Select Device Manager
- Expand Imaging Devices or Cameras
- Right-click on the camera device → Select Uninstall device
- Restart your PC. Windows should reinstall the driver automatically.
If not, download the original driver from HP: Official HP® Support
Run HP PC Hardware Diagnostics
Use HP’s built-in diagnostics tool to test the camera hardware:
- Download and run: HP PC Hardware Diagnostics | HP® Support
Check Windows Privacy Settings
Sometimes Windows blocks camera access:
- Go to Settings → Privacy & Security → Camera
- Ensure Camera access is turned On
- Allow apps to access your camera
BIOS Update (if needed)
If none of the above work, check for a BIOS update:
- Visit the HP Support page
- Download and install the latest BIOS version
If the camera still doesn’t work after these steps:
- Try a System Restore to a point before the update
You may refer to this document - HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support
I hope this helps.
Take care and have a good day.
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Max3Aj
HP Support