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‎12-15-2018 04:42 AM

HP Recommended
Product: x 360 ryzen 5
Operating System: Microsoft Windows 10 (64-bit)

Fresh install by hp and crashes to white screen

3 REPLIES 3

‎12-15-2018 07:08 AM

HP Recommended

Hi. roled back video driver to MS one and pc works, plays videos and no crashes yet. Went into system properties and turned offupdates in Device Installation settings.  launced HP Support . changed settings to just show downloads not install. downloadedcamera , hd audio,bluetooth and wireless drivers. need restarting between them.  origional video driver was 22.19.655.1.  video driver offered by hp update  22.19.655.2 .  So instlling that will see what happens. no confident.

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‎12-15-2018 07:29 AM

HP Recommended

After 655.2 installed white screen crash after 8 miniuts. Rolled back to MS driver 10.0.17134.1. working again.

Waiting for some one to document a fix for this.

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‎12-18-2018 04:51 AM

HP Recommended

Problem has been fixed temporally by updating the video adapter drive. see my other entrys

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