issue with HP PAVILION X360 CONVERTIBLE 14M-DW0013DX not turning on

[noemihdz]

Hello,

I am having an issue with my touchscreen laptop. As of the 22nd my warranty expired and on the 23rd my laptop would not turn on 😞 Here are a few things I noticed...

When plugging in the charger the light turns orange but when I press on the power button the laptop does not turn on. 

When I hold the power button down for ten seconds and then let go, when I press on it again the power light turns on but the screen won't turn on. 

Has anyone encountered this issue? Is there anything I can do to help the issue? Thank you!

[Echo_Lake]

@noemihdz

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP notebook is not working correctly, and I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start:  https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 
 

Hope this helps! 
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