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‎04-27-2018 05:10 AM

HP Recommended
Product: Envy K212-ne
Operating System: Microsoft Windows 10 (64-bit)

Hi 

Since i changed my windows , i can't install Validity Fingerprint Sensor Driver (downloaded from here).
when i run the setup file (sp72143) , it copy some content to  C:\SWSetup then it try to run the main setup but suddenly it dissapears. 
I also tried to install HP SimplePass first ,but i receive this message :

 

Screenshot (192).png

 

what should i do to install this driver ? 

 

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-28-2018 12:06 PM

HP Recommended

@HSILA

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with installing simple-pass. I will be delighted to assist you here.

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉

 

Follow this link https://hp.care/2JCEpcj and install the simple-pass software. 🙂

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.

 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-28-2018 12:06 PM

HP Recommended

@HSILA

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with installing simple-pass. I will be delighted to assist you here.

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉

 

Follow this link https://hp.care/2JCEpcj and install the simple-pass software. 🙂

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.

 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
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