key6bord my notebook hp

[giancarlo-61]

why pressing some keys on the keyboard two letters or two numbers are written instead of just one .. example:

-6 (only number six numeric keyboard) 19-6-6    instead of 1966

t5 (letter T) LET5T5ER  instead of letter

... or y6 (number six in the alphabetical keyboard) 

 and many many  others ...  whatsup? how can I solve it? 

sorry for google translator

[Dragon-Fur]

@giancarlo-61 

In general, things work better when both Windows Updates and your HP software and drivers are kept current.

Try the following - if the keyboard is not working because the drivers are corrupted, this may resolve the problem...

Control Panel > icon view . Device Manager

Open / Expand category Keyboards

Right-Click on the keyboard and Uninstall

Restart the computer and log in - check for any difference.

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

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[giancarlo-61]

Hi, thank you  for the support, I have performed the actions indicated but there has been no change, -6   y6   

[Dragon-Fur]

@giancarlo-61 

You are welcome.

I am sorry it did not help - it was an "easy" option.

➡️  What is the full model name / product number of your computer?

How to find:

Finding your Product Name, Product Number, or Serial Number

Please do NOT post the serial number.

➡️  What is the exact version / build of Windows you are running?

How to find:

Control Panel > icon view > Administrative Tools > System Information > "Version"

➡️  Please provide details if you have them:

1. Is the issue new?
2. Do you know when it started?  For example, Did this start after Windows Updates? 
3. Are there other problems, crashes, indications that "something" is wrong?

➡️  Testing

Troubleshooting 

Read and follow the instructions in this HP document:

HP Notebook PCs - Keyboard Troubleshooting (Windows)

NOTE: 

The first recommendation is to test the keyboard.  

This article can help >> Clear, concise, well written - Contributed by  Wes_notebooks 

Testing for Hardware Failures

Online Keyboard Test

I tried the test suggested below and it seems a reasonable test.   I do not know whether it will tell you anything useful.

Keyboard Tester

Keyboard Replacement

The problem might be hardware - that is, the keyboard may need to be replaced.  This is usually a "moderate" skill level replacement - not terribly expensive but not a quick "open and swap" repair process.

After you send back the model information, I will send you the links to the Maintenance manual and the other information.

Get Help from HP Support

If your computer is under warranty and it you want to skip all the testing, questions, and homework, contact HP Support in your region, submit a case for the keyboard, provide the necessary information, explain the issue, and ask for help.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

Open website  HP World-Wide Support

 Select your region and follow the prompts

------------------------------------------------------------------------------------- 

USA / Canada

   Contact Official HP® Support | HP® Customer Support

Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

-------------------------------------------------------------------------------------

UK

For faster support, first submit information / case online: HP Customer Support UK

-------------------------------------------------------------------------------------

Option - HP Support is on Facebook!

HP on Facebook

READ – Be Informed – Be Aware

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Reminders

HP Support does not publicly post contact numbers.  Please submit your case online

• Provide all the requested information to submit your online case
• Explain the problem > Ask for help
• Submit the case
• After the case is submitted, Contact information for your area will be displayed on your screen
• Reminder:  Wait times can be long – HP Response centers are very busy.

• Use Device Serial Number to submit the case (do not post private information on the Community).
• Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
• HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
• HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.