keyboard not functioning properly

[chknnoodlsoup]

w key decreases volume, backspace button cannot be held down to delete characters in a train, e key opens file explorer and project menu, q works the same as esc. please what can i do to fix this

[asmita6658]

@chknnoodlsoup

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the keyboard.

Don't worry, I'm here to help! To better assist you -

1) Were there any hardware or software changes made? 

2) Have you tried any troubleshooting steps before posting here? 

While you respond to that, let's try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Step 2 Re-install the keyboard drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Keyboards.
3) Right click on the keyboard drivers and click on uninstall.
4) Restart the computer. 

If the issue still persists, run the keyboard test -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Hard Drive (extensive) test. 

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!