keyboard not working, touch pad not working.

[dhritimanbhowal]

please help me

[Hawks_Eye]

Hi @dhritimanbhowal 

Welcome to the HP Support Community! We're here to help you get back up and running.

If both your keyboard and touchpad have stopped working, the issue may stem from a driver conflict, disabled input settings, or a hardware-level lock. You can often restore functionality with a few targeted steps.

Step-by-step to fix non-working keyboard and touchpad

 

1. Perform a hard reset

• Shut down the laptop completely.
• Disconnect all external devices (USB drives, mouse, etc.).
• Unplug the power adapter and, if removable, take out the battery.
• Press and hold the power button for 15 seconds.
• Reconnect power and restart the laptop.

 

2. Check for input lock keys

• Some HP laptops have a function key lock for the touchpad and keyboard.
• Try pressing Fn + F6, Fn + F9, or Fn + F12 depending on your model.
• Look for a small LED near the touchpad—if lit, the touchpad may be disabled.

 

3. Enable devices in Device Manager

• Press Win + X > Device Manager.
• Expand Keyboards and Mice and other pointing devices.
• If any device shows a warning icon or is disabled, right-click and choose Enable or Update driver.

 

4. Reinstall drivers manually

• Visit the HP Software & Driver Downloads page.
• Enter your exact laptop model and download:
  • Synaptics or ELAN Touchpad Driver
  • Standard PS/2 Keyboard Driver
• Install both and restart your system.

 

5. Check BIOS settings

• Restart and press Esc, then F10 to enter BIOS Setup.
• Navigate to Advanced > Built-in Device Options.
• Ensure Internal Keyboard and Touchpad are enabled.
• Save changes and exit.

 

6. Run HP Hardware Diagnostics

• Power on and immediately press Esc, then F2.
• Run Component Tests > Keyboard and Touchpad.
• If either test fails, the issue may be hardware-related.

 

7. Use an external keyboard/mouse temporarily

• Connect a USB keyboard or mouse to continue using the system while troubleshooting.
• This also helps confirm whether the issue is isolated to internal components.

Let me know your exact HP model if you'd like help locating the correct drivers. 

Once these steps are complete, your keyboard and touchpad should respond normally again. I’ll stay with you until your input devices are fully functional.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye