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haifaaa5
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Message 1 of 2
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laptop black screen

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I have a HP ENVY X360 laptop, all the sudden the screen turn black, the power button still light (on),  I press and hold the power button until it turn off, then turn it back on, still black screen.  What can I do to fix this? I tried pressing the power button 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
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@haifaaa5, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the computer due to a black screen. Let us try these steps:

 

Power reset the computer as shown in this document.

 

Follow the steps mentioned in this document - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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