• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎11-21-2025 08:05 AM - edited ‎11-21-2025 08:20 AM

HP Recommended
Product: HP zbook firefly16 G9
Operating System: Microsoft Windows 11

Hi,  I have my work laptop and I have bought a HP USB C dock 5G to work from home (have same docking in the office).  I have followed the steps from the installation manual but it doesn't work.
As soon as I plug my docking station into the power the light starts blinking (no monitors or other are connected to the docking yet).  My laptop also doesn't recognize the docking station.
I use the original cables.

What can I do to solve this ?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.