laptop heat

[Yah1a]

my laptop heat goes crazy high while i`m playing games such as Apex legends it`s reaches 97 C

is that effects my laptop over long term? and is it ok to run games on comfort mode as long as im playing ? ( could be 4-6 hours)

its already up to date , and i downloaded and installed BIOS but the website keep telling me that there is a BIO update ( https://support.hp.com/us-en/drivers )

[The_Fossette]

@Yah1a,

Welcome to the HP Support Community!

I recommend you download and install the HP support assistant from the below link and install all the updates and check if it helps.

Here is how it is done.

Download link: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Yah1a]

already did that

[The_Fossette]

@Yah1a,

I recommend you contact support to further diagnose the issue as 97 degrees is high temperature.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!