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lioncat96
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Message 1 of 2
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laptop left hinge broken

HP Notebook - 14-ck0517sa

When opening my laptop I noticed that a clicking sound was made and noticed that the plastic keyboard cover had pushed up. It was then that i noticed a tiny break in the plastic above the USB port. The left hinge is also slightly loose compared to the right hinge. However, my laptop has not been dropped or damaged so I don't know why or how this has happened. My warranty with hp expired less than a month ago but it was in no way my fault for the damage. Can this be fixed and will I need to pay?

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HP Support Agent
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Message 2 of 2
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laptop left hinge broken

Hi @lioncat96

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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