laptop screen blank

[TulipElizabeth]

When I turn on the laptop, the HO splash screen comes up fine

Then the screen goes blank and only the cursor shows

When I pull up the BIOS screen , the page looks normal again

One of the times I started and left it on for several minutes, a tiny (0.5x0.5 inch) screen showed. but that has not happened again

Please help

[Echo_Lake]

@TulipElizabeth

Thank you for posting on the HP Support Community.

• Have you made any hardware/software changes?
• Did this happen after a recent window or software update?
• What happens when you start the computer? is it a blank screen?

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 (if the computer doesn't start up/power on you can skip the next step)

Next step, BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[TulipElizabeth]

I had done all those steps. Finally did a system restore.

So far so good

Thank you

[Echo_Lake]

@TulipElizabeth

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day! 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.