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- HP Community
- Notebooks
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- laptop screen exploding/shattering

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05-27-2022
11:24 AM
- last edited on
05-27-2022
11:34 AM
by
MayS
in my laptop that I've had a little over a year had its screen shatter/explode in my face when a magnet in the upper left and behind the corner of the screen pops off the horribly installed glass screen out of it's frame. the magnet was not glued or applied into the computer very well and came out of it's space but the magnet was so powerful that when I opened the screen the magnet stuck to the laptops metal frame that had the glass screen between the two slowly pulling and bending the screen out of it's frame until the screen shattered exploding in my face when I opened it. I did not know the magnet had come out or that it would act this way to better explain imagine taking a piece of glass and bending it's corners till it broke now apply that to my screen and the magnet that was pulling my screen to the bottom half of my frame (basically being stuck to the bottom half of the laptop). Would I be able to get my laptop replaced/repaired for defects? I feel the cracks would only get bigger over time I write this right after it has happened.
05-28-2022 06:16 AM
Hi @de209hoth
Welcome to the HP Support Community. I see that you are facing issues with your HP system. We are really sorry about it and we want to help you with it.
I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.
Thanks!
I am an HP Employee