laptop screen replacement difference between different models in the same dh series

[smithlet]

HP pavilion x360 14 dh 0516sa, what's the difference between the screen for that model and the screen for HP pavillion x360 14 dh 0525......as im trying to purchase a new screen, as my dh 0516 model has cracked and the touch screen ony works in the bottom corner, however now i've disabled it, the mouse is working fine, so no suspicion of damage elsewhere just to the screen

[Echo_Lake]

@smithlet

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[smithlet]

I eventually got through to HP on the phone the other day, as the system you suggested was where i had been prior to posting email, and was spending forever and a day trying to get the 'automated' virtual agent to help. I was wasting my time. However I eventually got help 3days later!!! So thanks, but not helpful as wasted time utalsing previously.......good old skool phone when i eventually found a number!!!!!

[Echo_Lake · Accepted solution]

@smithlet
Thank you for remaining patient.  

Your business means a lot to us.
I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.