left touchpad button stiff and stopped working

[jimhmiers]

17 INCH LATOP: 17-BY-3003CA.   i turned off my laptop and went to bed.  The laptop was fine.

I remember carrying it across the room and turning it off.  When I turned it on the next day

the left touchpad was stiff and raised in the middle and did not work.  I reloaded the driver

to no avail.   The touchpad and right  button works,  Could a small broken piece of plastic

got logged in there somehow?   I saw a video on youtube where that happened.  Can the touchpad

button be removed in this one from the outside?

[Irfan_06]

Hi @jimhmiers,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Kindly refer to the steps on this link to Perform component tests for the touchpad. (If it fails there is an issue with the hardware and you can skip the below troubleshooting steps)

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Also, refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support