lost the arrow cursor on laptop. Help me get it back please.

[frustratedgran]

The cursor was on screen when I closed computer.  Next time i logged on it was gone.  I haved looked in mouse settings to see what to do and it appears it is busy or working in background--as I am typing this there is a blue circle underneath the words.  Use default is shaded out if that means anything. (I have clicked on OK for normal select, but that doesn't do anything .  Help-I want my arrow back.  Thanks for any help I can get.

[KrazyToad]

@frustratedgran

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

Please update or uninstall the Touchpad driver and restart the Notebook

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Mice and other pointing devices and expand the List
- Look for Touchpad driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Touchpad driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Also update the BIOS from this Link: https://support.hp.com/us-en/drivers 

Keep me posted how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[frustratedgran]

Thanks Krazy Toad.  I have looked and there is no Mice and pointing devices.  Seems to be in alphabetical order and goes from keyboard to memory technology devices.  So I am stuck and can't go further.  Any suggestions?  I have a touch screen so that has been how I am able to manage lately without a pointer but I need to get it back!  Can you help me?  Thanks in advance.

[KrazyToad]

@frustratedgran

May I know the Operating System installed on your Notebook?

If possible please send me a picture of the drivers available in Device Manager

Thank you

[frustratedgran]

  Sorry, this is best I can do.  Operating system is 64-bit x64-based processor.  Thank you!

[frustratedgran]

Yay!  I have found "hidden" mice & other pointing device and there is an orange triangle flag next to synaptics smbus touchpad.I click this and under general tab it says this device is not present, is not working properly, or does not haveall its drivers installed code 24.  Then I click driver & click search auto. for updated driver.  Then I get best driver is already installed.  At this point do I uninstall?  I guess I am hesitant to do this-novice here! If so do I check the box that says delete driver software & then click uninstall?  What happens then?? Your original chat said after I restart windows will attempt to reinstall---what happens if it doesn't?  You are certainly teaching me about this computer.  Thanks, again

[KrazyToad]

@frustratedgran

Uninstall the Touchpad driver and ensure you check the box that says delete driver and software.

Once the uninstall is done, restart the Notebook and Windows should automatically detect the drivers once again

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[frustratedgran]

Thanks Krazy Toad for sticking with me.  I did the uninstall and restarted computer but that did not do the trick.  I still have something wrong-still see the orange/yellow triangle with ! but do not see the cursor.  Can you suggest anything else?  Today is my birthday and "all I want is my cursor back"!  LOL 

[asmita6658 · Accepted solution]

@frustratedgran

WISH YOU A VERY HAPPY BIRTHDAY 🙂 🙂

Thanks for getting back to us. Appreciate you trying the steps. Could you please help me with the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.).

In the meantime, please try updating the computer -

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 
 

Keep me posted. 

[frustratedgran]

HAPPY BIRTHDAY TO ME!  Thanks hp support for helping me solve this pointer issue.  After following all your update/uninstall/reinstall/restarting etc. steps I ultimately did a bios update and it worked like magic.  I now have a pointer again.  I never could have done it without your help.  Thanks especially Krazy Toad and asmita6658.