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- missing touchscreen driver windows 11

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05-17-2024 08:33 PM
Product: HP Pavilion - 15-cs3073cl
i have an hp pavilion 15 and it has windows 11 installed on it. the device is listed as a touchscreen device, however the hid-compliant touch screen driver is missing from the device manager. i tried the process of updating the bios and the issue was not resolved. i tried to go into device manager and "show hidden drivers" but the issue still was not resolved because the touchscreen driver is not showing up. i tried to download the newest updates for the laptop and still the driver issue was not able to be fixed.
i need some type of resolve because, my next option is to return this laptop due to this issue.
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