-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- monitor connection to PAVILION 14-ce0001nw via USB-C

Create an account on the HP Community to personalize your profile and ask a question
06-19-2022 03:03 PM
Hello everyone,
I have a problem connecting an external monitor via the USB-C port on my PAVILION 14-ce0001nw laptop.
I have a docking station with USB-C input and VGA and HDMI outputs.
Unfortunately, the monitor does not detect any input signal.
My question is: does the USB Type-C 3.1 Gen 1 port on my laptop support video signaling?
06-19-2022 03:34 PM
Its specs
https://support.hp.com/pl-pl/document/c06123386
It ONLY has 1 USB Type-C™ 3.1 Gen 1 (tylko transfer danych, maks. 5 Gb/s) only, up to 5Gb/s) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine
- Connect to an external monitor with/without hub/dock/adapter
If you wish to connect 2 external monitors (only), you can use
Monitor 1: HDMI direct cable
Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as
https://www.amazon.com.au/CableCreation-Adapter-Windows-Compatible-2560x1440/dp/B013G4CJM8
For more connectivity, please use
True Universal Docking Stations
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
06-19-2022 04:10 PM
Banhien, thank you for the clarification.
The specification of my laptop says that the USB-A ports have the same characteristics as the USB-C (USB 3.1 Gen 1) port, so I don't understand why USB-A supports video transmission and USB-C does not.
My docking station is:
https://www.amazon.com/USB-Hub-Multiport-Adapter-Compatible/dp/B08397MVWD.
Is there any possibility to use this device to connect a monitor?
06-19-2022 04:26 PM
@rysrud wrote:... Is there any possibility to use this device to connect a monitor?
Did you know there are many different pins on each type of USB.* port ? Therefore they are NOT the same, those DisplayLink Certified mentioned adapters, at this stage, are not designed for USB-C.
No, the USB-C does not support video out. I know HP has a product called HP USB-C/A Universal Dock G2 (5TW13AA) but I have not tested it. This may work for both USB-C and USB-A.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.