mouse freeze

[Veer0001]

mouse (wireless) and the touchpad work but the cursor on screen freezes for 1second and resumes 
it takes time fo the cursor to move then (immidiately it goes) but it stays at 1 position fo some time and lags

[zoey7886]

@Veer0001,Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding mouse issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check Battery and Connectivity:

• Ensure your wireless mouse has fresh batteries or is fully charged.
• Verify that the USB receiver for the wireless mouse is securely connected to the computer.

Resynchronize the Mouse:

• If the wireless mouse is not responding correctly, you can resynchronize it:
  1. Plug the receiver into a USB port on your computer.
  2. Press the Connect button on the receiver until the light starts to flash.
  3. Press the Connect button on the underside of the mouse until the light on the receiver stops flashing.

Update Drivers:

• Check for any updates to your mouse and touchpad drivers via the Device Manager.
• Right-click on "Start," go to "Device Manager," and under "Mice and other pointing devices," update the drivers.

Change Mouse Settings:

• Adjust the mouse pointer speed:
  1. Go to Control Panel > Hardware and Sound > Mouse.
  2. Click on the Pointer Options tab.
  3. Adjust the slider for pointer speed as needed.
• You can also adjust the double-click speed and enable ClickLock if needed.

Remove External Interference:

• Ensure there are no objects blocking the signal between the mouse and the USB receiver.
• If possible, try using the mouse on a different surface, as it cannot work effectively on glass, translucent, or reflective surfaces.

Check for Software Interference:

• See if any software running in the background may be causing the mouse to lag. Disable unnecessary programs from starting up with the computer.

Test Other USB Ports:

• Try connecting the mouse receiver to a different USB port. Sometimes USB ports may malfunction.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Veer0001]

h2 but now the wifi isnt working too and moue problems are fixed but windows isnt activated so im nw installing windows 10 22h2

[zoey7886]

@Veer0001, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards,