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K-frank
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Message 1 of 2
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mouse / touchpad acting erratic

HP Recommended
15-da0014dx
Microsoft Windows 10 (64-bit)

I am  having problems with the mouse/touch pad not just this one time but it seems more and more often. Used to be I could do a hard restart and things would go back to normal but not any more. it's as if the laptop is possessed by a demon. It opens up apps, it won't access what I need, I can't get to taskmanager or control panel I can't do anything it has a life of it's own. It makes changes to the computer like setting the taskbar to different locations, it removes functions from the task bar. It's driving me crazy. 
I have read up on all the other mouse/trackpad issues and I can't do those things because the computer and mouse won't allow it. When I move the mouse it starts doing things it wasn't told to do. I'm not really happy with HP support as I did get a fake HP which was on a support.hp.com site. I'm not sure if that was you guys but I don't want to pay 150 bucks just to get my laptop working.  I've got two ACES laptops which are older and have never had this problem. If I need to I will just toss the HP laptop out the window and buy a new one if you are going to ask me for money.
Please I would ask that if someone has a fix for this please send me a link that I might be able to try to use it. I don't know how but I am desperate to fix this problem now and forever.  Or is this just an HP issue?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@K-frank

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP notebook touchpad is erratic and not working correctly. To provide an accurate resolution, I need a few more details:

  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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