mouse touchpad is not working

[teetu]

My mouse touchpad is not working. I had installed latest bios firmware update. Mouse touchpad driver installed form HP website. Please help me.

[Hawks_Eye]

Hi @teetu 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for explaining the situation so clearly—and I’m genuinely sorry your touchpad stopped working after updating the BIOS and installing the latest driver. 

Let’s walk through a focused set of steps to help restore touchpad functionality on your Windows 11 laptop.

Step-by-Step: Fix Touchpad Not Working After BIOS or Driver Update

1. Enable Touchpad via Function Key

• On many HP laptops, the touchpad can be toggled using Fn + F6, Fn + F5, or a dedicated touchpad icon key.
• Tap the key once and test the touchpad.

A BIOS update can reset this setting, disabling the touchpad unintentionally.

 

2. Check Touchpad Settings in Windows

• Go to Settings > Bluetooth & devices > Touchpad.
• Ensure the Touchpad toggle is turned On.
• Scroll down and confirm gestures and sensitivity are set to default.

If the toggle is missing, Windows may not be detecting the touchpad hardware.

 

3. Verify in Device Manager

• Press Windows + X > select Device Manager.
• Expand Human Interface Devices and Mice and other pointing devices.
• Look for entries like:
  • HID-compliant touch pad
  • Synaptics/ELAN/Precision Touchpad
• If found:
  • Right-click > Enable device (if disabled)
  • Or right-click > Uninstall device, then restart your PC

Windows will reinstall the driver automatically after reboot.

 

4. Install HP System Interface Foundation

• Visit your laptop’s support page on HP’s site.
• Under Software-Solutions, download and install HP System Interface Foundation.

This enables ACPI-based input control and may restore touchpad detection after BIOS updates.

 

5. Run HP UEFI Hardware Diagnostics

• Power off the laptop.
• Turn it on and immediately press Esc repeatedly.
• Press F2 to open HP PC Hardware Diagnostics UEFI.
• Select Component Tests > Input Devices > Touchpad Test.

This checks if the touchpad is functioning at the hardware level.

 

6. Check BIOS Settings

• Restart and press Esc, then F10 to enter BIOS.
• Navigate to Advanced > Built-in Device Options.
• Ensure Touchpad is set to Enabled.
• Press F10 to save and exit.

BIOS updates can sometimes reset this to Disabled.

Let me know how the system responds after these steps. If the touchpad still doesn’t respond, I can guide you through checking for hidden devices or using a USB mouse to complete diagnostics. 

You're doing everything right—this sequence should help bring your touchpad back to life.

If you’d like, I can also help locate the exact support page for your model to ensure the correct driver and utility versions.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye