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‎05-10-2022 04:52 AM

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Product: HP EliteBook 840 G3 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I have just got a generic USB-hdmi adapter , I have plugged it in and it is searching for a driver, which the device did not come with , Where can i down load one ? , I have no manufacturer name on the product or the packaging.Device manager recognises it but says there is no driver

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15 REPLIES 15

‎05-10-2022 05:09 AM

HP Recommended

Hi, @Mani151 check if the generic USB-HDMI adapter has a product number on the label. You may likely see it when you turn the adapter upside down.

‎05-10-2022 05:20 AM

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there is no manufacturer name on the product number on device

‎05-10-2022 05:23 AM

HP Recommended

Hi, @Mani151 can you update the driver in device manager since it recognizes it?

‎05-10-2022 05:26 AM

HP Recommended

yes i have tried to update driver from device manager and even from windows update but not found. I have explore drivers from hp website but don't know which driver is suitable for msusb video  

‎05-10-2022 05:30 AM

HP Recommended

Hi, @Mani151 see if this will work on the product page of the laptop.

 

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-840-g3-notebook-pc/7815294

 

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‎05-10-2022 05:42 AM

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which driver should i downloadwhich driver should i downloadpage 2 drivers.PNGpage 3 drivers.PNG

‎05-10-2022 05:45 AM

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dear @CharlieItuah1 i have sent you screen shot of 3 pages. please let me know which driver should i download ?

‎05-10-2022 05:47 AM

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How about this one?

 

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‎05-10-2022 06:03 AM

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tried to install this driver but it says, 'this operating system is not supported'

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