my Chromebook touch screen has stopped working

[sb818]

I have a HP Chromebook and my touchscreen has stopped working (again). I have done the reset which worked once and now the factory reset and nothing... do I assume it is gone for good? It is one of the reasons i bought this. It is 3 years old. Just let me know so I can stop trying if that is the case. 

[Nal_NR]

Hi @sb818,

Welcome to the HP Support Community.

I understand that you are facing issues with the touch screen. I'd like to help!

I appreciate the steps you have performed and have certainly done a good job. This might require one on one interaction to fix the issue.

I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!