my active pen doesn't work in a certain screen area

[LeoSus]

my acrive pen (Dell 750-AAHC) is fine i have tried ina different notebook and it works well, but when i use it in my notebook there is a certain point of the screen where the pen has no sensitivity. what should i do?

[sandytechy20]

@LeoSus

Welcome to HP forums, I see that your styluses pen is not working on your notebook.

Only if the stylus is compatible with the notebook it will work.

Refer this HP document for the compatible products:- Click here

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[LeoSus]

Thanks for the answer.

The problema is that: with Another HPx2 it works but with mine it does not work.

I think there is a peoblem with my notebook

(I tried everything to make it works).

[sandytechy20]

@ LeoSus

Thanks for the reply.

I appreciate your time and effort.

• This model is not compatible with active styluses.
• So please use a passive stylus and it should work with your computer. Please use this link https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Enabling-Pen-on-TouchSmart/td-p/232950... for further assistance. It is an accepted forum solution. What is recommended is the  Jot Pro from Adonit. This might do the trick for you.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.