my chromebook camera is showing purple

[ellieisamazing]

MY CHROMEBOOK CAMERA IS PURPLE WHAT DO I DO🆘

[VikramTheGreat]

Hi @ellieisamazing,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your HP Chromebook camera shows a purple tinge, you can try troubleshooting by restarting the Chromebook, checking camera permissions, updating Chrome OS, and potentially resetting Chrome. If the issue persists, consider checking the privacy switch, especially if the camera's red dot is visible, or power washing your Chromebook as a last resort. 
 

Here's a more detailed breakdown of troubleshooting steps:
 

1. Simple Checks:

• Restart Chromebook: A simple reboot can often resolve temporary glitches. 
• Check Camera Permissions: Ensure the camera is enabled in the Chrome settings for the specific website or app you're using. 
  • Open Chrome, go to Settings > Privacy and Security > Site settings > Camera, and make sure it's allowed for the website or app. 
• Check Webcam Privacy Switch: On some Chromebooks, there's a physical switch or slider to disable the camera. Ensure the switch is in the "on" position if there is one. 
• Reboot the Camera: If your camera is a separate device, try rebooting it. 
   

2. More Advanced Troubleshooting:

• Update Chrome OS:

Make sure your Chromebook is running the latest version of Chrome OS. 

• Open Chrome, go to Settings > About Chrome OS and check for updates. 
   
• Reset Google Chrome: Resetting Chrome might resolve issues related to browser extensions or corrupted settings. 
• Open Chrome, go to Settings > Reset settings > Restore to default settings. 
• Power wash your Chromebook (Last Resort):

A power wash restores your Chromebook to factory settings. This is a more drastic measure, so only use it if other solutions fail. 

• Log out of your account and press the power wash button
   

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support