my cursor has disappeared

[aprillynn3369]

I was tying to do some work on my laptop. All of a sudden the computer turned itself off, so i turned it back on and now i have no cursor on the screen. its a touch sceen so i am able to work, but can't use the touchpad. any help would be greatly appreciated. thanks

[Tom92024]

Same thing here. Only started happening in the last week-or-so. Ive found I can bring back the cursor (usually) by rebooting the machine, but that gets to be extremely annoying.

The built-in "HP Support Assistant" insists everything is up-to-date (no updates available).

[Barachiel]

@aprillynn3369,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

In the meantime, please try the steps mentioned below:

Try to double tap on the touchpad, If you have enabled it.

If that didn't work, try the steps given below.

1) Press the Win key on your keyboard, then type “mouse“. When you see “Mouse settings“ appear in the menu above, press the up or down arrow on your keyboard to highlight it, then press Enter.

2) In Mouse settings, press Tab on your keyboard until Additional mouse options (under Related Settings) is highlighted. Press Enter on your keyboard to select it.

3) In the Mouse Properties window, press Tab on your keyboard until the Buttons tab in the window is highlighted (with a dotted border.)

4) Press right arrow key on your keyboard until Device Settings in the window is opened. (The name of this tab could be different, depending on the mouse you use.)

5) If your device is disabled, press Tab on your keyboard until the Enable button is high lighted, and press Enter to enable the device.

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[moolin]

Have you tried to uninstall and then update your mouse driver in Device Manager or from the HP official site? Maybe it is just the driver corruption. 

[OmaTrisha]

I have done everything I know to do and I can't get this cursor back. I hate the thought I may have to buy another laptop but I write for a living and this isn't gonna cut it.