my drop dow menu will not allow we to choose an answer, ex if i am trying to imput a state

[wawatkins22]

the issue i am having is with the drop down menu when i am ask questions to choose one from the drop down.   i have tried several ways to fix but nothing is working    example if i need to choose a state it will not drop for me to choose i have to manually type the state in the block 

[Treeko]

Hi @wawatkins22 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko
HP Support