my hp 14s 11th gen intel core i3-1115g4 8gb display not working but showing cursor

[KIRANJI]

 HP 14s 11th gen intel core i3-1115g4 8gb ram/256gb SSD 14

[VikramTheGreat]

Hi @KIRANJI,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble using the HP Laptop PC 14-d2000 (2D126AV), where the display is black, and you can only see the cursor on the screen.

To resolve the issue, please try connecting the PC to an external monitor and see if you can find the display.

While checking the PC with an external monitor, please try the steps shared below and let me know if this helps.

BIOS Restore :
1) Shut down the computer, keep the  charger plugged in
2) Hold down the Windows and B buttons together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support