my laptop doesnt touch

[Tshepangza]

I'm using a 

HP Pavilion 11-n000ni x360 PC and doesn't touch even when I went to the Device manager to enable the touchscreen that file/drive doesn't show or isn't visible. I need help and i have update my pc to windows 10 pro

[zoey7886]

@Tshepangza, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Touchscreen Issues on HP Pavilion 11-n000ni x360 PC!

We're thrilled to have the opportunity to assist you and provide a solution. 

If your HP Pavilion 11-n000ni x360 PC touchscreen is not functioning, even after updating to Windows 10 Pro and checking in Device Manager, you can try the following troubleshooting steps:

Verify Device Manager Settings:

• Open Device Manager.
• Look for Human Interface Devices and expand it.
• Check for a device that includes the words "touch screen" (e.g., HID-compliant touchscreen).
• If found and disabled, right-click the device and select Enable.

Run Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Hardware and Devices and run the troubleshooter.

Check for System Updates:

• Ensure that all Windows updates are installed.
• Go to Settings > Update & Security > Windows Update.
• Click Check for updates and install any pending updates.

Reinstall Touchscreen Driver:

• If the driver is not visible:
  • In Device Manager, click on Action > Scan for hardware changes.
  • If that doesn’t help, go to HP's support website and look for touchscreen drivers specific to your model.

Reset BIOS Settings:

• Sometimes resetting the BIOS settings to default can resolve hardware issues. Please follow the instructions in your HP support documentation to reset the BIOS.

Perform System Restore:

• If the touchscreen was working previously, consider rolling back to a system restore point when it was functioning. 

Hope this helps!

Take care, and have an amazing day! 

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Regards,