• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Microsoft Windows 11

my laptop is not using nvidia grapics card and it is also not showing in task manager and in computer mangement there is a yellow traingle in nvidia gforce 1650 and it is showing code 43 device is not working  and i tried to disable and enable is my laptop get crash and i have done hp hardware diagnosis test it shows fails in video io test and my laptop is currently running in amd graphics what should i do i am unable to play games on amd graphics card.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @amanraz,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're dealing with a significant issue with your NVIDIA GeForce GTX 1650 graphics card. The “Code 43” error and failure in the video I/O test indicate a problem with the GPU or its drivers. Here’s a step-by-step guide to troubleshoot and resolve this issue:

1. Verify Hardware and Connections

  • Ensure that your laptop's GPU is properly seated and connected if it's an upgradeable component (some laptops have removable GPUs, but most integrated ones are not).
  • Overheating can cause the GPU to malfunction. Ensure that your laptop is well-ventilated and that cooling fans are working properly.

2. Update or Reinstall NVIDIA Drivers

Uninstall Existing Drivers:

  • Open Device Manager (Win + X > Device Manager).Expand Display adapters, right-click on NVIDIA GeForce GTX 1650, and select Uninstall device.Check the box for Delete the driver software for this device if available.Restart your laptop.

Download and Install the Latest Drivers:

3. Check for System Updates

Update Windows:

  • Go to Settings > Update & Security > Windows Update and check for updates. Install any available updates and restart your laptop.

Update BIOS/Firmware:

  • Visit the HP Support website and search for your laptop model.
  • Download and install any available BIOS or firmware updates.

4. Check GPU Settings

  • Right-click on the desktop and select NVIDIA Control Panel.
  • Go to Manage 3D settings > Global Settings and ensure that Preferred graphics processor is set to High-performance NVIDIA processor.
  • Go to Control Panel > Hardware and Sound > Power Options.
  • Select High performance and ensure that Switchable Graphics is configured to use the NVIDIA GPU for high-performance applications.

5. Perform a Clean Boot

  • Press Win + R, type msconfig, and press Enter.Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
  • Go to the Startup tab and open Task Manager. Disable all startup items.Restart your laptop and check if the GPU is recognized and functioning correctly.

6. Run HP Hardware Diagnostics:

  • Restart your laptop and press Esc repeatedly to open the Startup Menu.Select F2 to open HP Hardware Diagnostics.
  • Run a System Test and a Component Test to check for hardware issues.

7. Check for Malware

  1. Run a Full System Scan:
    • Use your antivirus software to perform a full system scan to rule out any malware that might be affecting GPU performance.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support

View solution in original post

1 REPLY 1
HP Recommended

Hi @amanraz,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're dealing with a significant issue with your NVIDIA GeForce GTX 1650 graphics card. The “Code 43” error and failure in the video I/O test indicate a problem with the GPU or its drivers. Here’s a step-by-step guide to troubleshoot and resolve this issue:

1. Verify Hardware and Connections

  • Ensure that your laptop's GPU is properly seated and connected if it's an upgradeable component (some laptops have removable GPUs, but most integrated ones are not).
  • Overheating can cause the GPU to malfunction. Ensure that your laptop is well-ventilated and that cooling fans are working properly.

2. Update or Reinstall NVIDIA Drivers

Uninstall Existing Drivers:

  • Open Device Manager (Win + X > Device Manager).Expand Display adapters, right-click on NVIDIA GeForce GTX 1650, and select Uninstall device.Check the box for Delete the driver software for this device if available.Restart your laptop.

Download and Install the Latest Drivers:

3. Check for System Updates

Update Windows:

  • Go to Settings > Update & Security > Windows Update and check for updates. Install any available updates and restart your laptop.

Update BIOS/Firmware:

  • Visit the HP Support website and search for your laptop model.
  • Download and install any available BIOS or firmware updates.

4. Check GPU Settings

  • Right-click on the desktop and select NVIDIA Control Panel.
  • Go to Manage 3D settings > Global Settings and ensure that Preferred graphics processor is set to High-performance NVIDIA processor.
  • Go to Control Panel > Hardware and Sound > Power Options.
  • Select High performance and ensure that Switchable Graphics is configured to use the NVIDIA GPU for high-performance applications.

5. Perform a Clean Boot

  • Press Win + R, type msconfig, and press Enter.Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
  • Go to the Startup tab and open Task Manager. Disable all startup items.Restart your laptop and check if the GPU is recognized and functioning correctly.

6. Run HP Hardware Diagnostics:

  • Restart your laptop and press Esc repeatedly to open the Startup Menu.Select F2 to open HP Hardware Diagnostics.
  • Run a System Test and a Component Test to check for hardware issues.

7. Check for Malware

  1. Run a Full System Scan:
    • Use your antivirus software to perform a full system scan to rule out any malware that might be affecting GPU performance.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.