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- my laptop is not using nvidia grapics card and it is also no...

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09-03-2024 09:58 PM
my laptop is not using nvidia grapics card and it is also not showing in task manager and in computer mangement there is a yellow traingle in nvidia gforce 1650 and it is showing code 43 device is not working and i tried to disable and enable is my laptop get crash and i have done hp hardware diagnosis test it shows fails in video io test and my laptop is currently running in amd graphics what should i do i am unable to play games on amd graphics card.
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Accepted Solutions
09-06-2024 10:38 AM
Hi @amanraz,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you're dealing with a significant issue with your NVIDIA GeForce GTX 1650 graphics card. The “Code 43” error and failure in the video I/O test indicate a problem with the GPU or its drivers. Here’s a step-by-step guide to troubleshoot and resolve this issue:
1. Verify Hardware and Connections
- Ensure that your laptop's GPU is properly seated and connected if it's an upgradeable component (some laptops have removable GPUs, but most integrated ones are not).
- Overheating can cause the GPU to malfunction. Ensure that your laptop is well-ventilated and that cooling fans are working properly.
2. Update or Reinstall NVIDIA Drivers
Uninstall Existing Drivers:
- Open Device Manager (Win + X > Device Manager).Expand Display adapters, right-click on NVIDIA GeForce GTX 1650, and select Uninstall device.Check the box for Delete the driver software for this device if available.Restart your laptop.
Download and Install the Latest Drivers:
- Visit the NVIDIA Driver Download page and download the latest drivers for the GTX 1650.
- Install the drivers and restart your laptop.
3. Check for System Updates
Update Windows:
- Go to Settings > Update & Security > Windows Update and check for updates. Install any available updates and restart your laptop.
Update BIOS/Firmware:
- Visit the HP Support website and search for your laptop model.
- Download and install any available BIOS or firmware updates.
4. Check GPU Settings
- Right-click on the desktop and select NVIDIA Control Panel.
- Go to Manage 3D settings > Global Settings and ensure that Preferred graphics processor is set to High-performance NVIDIA processor.
- Go to Control Panel > Hardware and Sound > Power Options.
- Select High performance and ensure that Switchable Graphics is configured to use the NVIDIA GPU for high-performance applications.
5. Perform a Clean Boot
- Press Win + R, type msconfig, and press Enter.Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
- Go to the Startup tab and open Task Manager. Disable all startup items.Restart your laptop and check if the GPU is recognized and functioning correctly.
6. Run HP Hardware Diagnostics:
- Restart your laptop and press Esc repeatedly to open the Startup Menu.Select F2 to open HP Hardware Diagnostics.
- Run a System Test and a Component Test to check for hardware issues.
7. Check for Malware
- Run a Full System Scan:
- Use your antivirus software to perform a full system scan to rule out any malware that might be affecting GPU performance.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support
09-06-2024 10:38 AM
Hi @amanraz,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you're dealing with a significant issue with your NVIDIA GeForce GTX 1650 graphics card. The “Code 43” error and failure in the video I/O test indicate a problem with the GPU or its drivers. Here’s a step-by-step guide to troubleshoot and resolve this issue:
1. Verify Hardware and Connections
- Ensure that your laptop's GPU is properly seated and connected if it's an upgradeable component (some laptops have removable GPUs, but most integrated ones are not).
- Overheating can cause the GPU to malfunction. Ensure that your laptop is well-ventilated and that cooling fans are working properly.
2. Update or Reinstall NVIDIA Drivers
Uninstall Existing Drivers:
- Open Device Manager (Win + X > Device Manager).Expand Display adapters, right-click on NVIDIA GeForce GTX 1650, and select Uninstall device.Check the box for Delete the driver software for this device if available.Restart your laptop.
Download and Install the Latest Drivers:
- Visit the NVIDIA Driver Download page and download the latest drivers for the GTX 1650.
- Install the drivers and restart your laptop.
3. Check for System Updates
Update Windows:
- Go to Settings > Update & Security > Windows Update and check for updates. Install any available updates and restart your laptop.
Update BIOS/Firmware:
- Visit the HP Support website and search for your laptop model.
- Download and install any available BIOS or firmware updates.
4. Check GPU Settings
- Right-click on the desktop and select NVIDIA Control Panel.
- Go to Manage 3D settings > Global Settings and ensure that Preferred graphics processor is set to High-performance NVIDIA processor.
- Go to Control Panel > Hardware and Sound > Power Options.
- Select High performance and ensure that Switchable Graphics is configured to use the NVIDIA GPU for high-performance applications.
5. Perform a Clean Boot
- Press Win + R, type msconfig, and press Enter.Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
- Go to the Startup tab and open Task Manager. Disable all startup items.Restart your laptop and check if the GPU is recognized and functioning correctly.
6. Run HP Hardware Diagnostics:
- Restart your laptop and press Esc repeatedly to open the Startup Menu.Select F2 to open HP Hardware Diagnostics.
- Run a System Test and a Component Test to check for hardware issues.
7. Check for Malware
- Run a Full System Scan:
- Use your antivirus software to perform a full system scan to rule out any malware that might be affecting GPU performance.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support