my laptop is not using nvidia grapics card and it is also not showing in task manager

[amanraz]

my laptop is not using nvidia grapics card and it is also not showing in task manager and in computer mangement there is a yellow traingle in nvidia gforce 1650 and it is showing code 43 device is not working  and i tried to disable and enable is my laptop get crash and i have done hp hardware diagnosis test it shows fails in video io test and my laptop is currently running in amd graphics what should i do i am unable to play games on amd graphics card.

[Sneha_01 · Accepted solution]

Hi @amanraz,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a significant issue with your NVIDIA GeForce GTX 1650 graphics card. The “Code 43” error and failure in the video I/O test indicate a problem with the GPU or its drivers. Here’s a step-by-step guide to troubleshoot and resolve this issue:

1. Verify Hardware and Connections

• Ensure that your laptop's GPU is properly seated and connected if it's an upgradeable component (some laptops have removable GPUs, but most integrated ones are not).
• Overheating can cause the GPU to malfunction. Ensure that your laptop is well-ventilated and that cooling fans are working properly.

2. Update or Reinstall NVIDIA Drivers

Uninstall Existing Drivers:

• Open Device Manager (Win + X > Device Manager).Expand Display adapters, right-click on NVIDIA GeForce GTX 1650, and select Uninstall device.Check the box for Delete the driver software for this device if available.Restart your laptop.

Download and Install the Latest Drivers:

• Visit the NVIDIA Driver Download page and download the latest drivers for the GTX 1650.
• Install the drivers and restart your laptop.

3. Check for System Updates

Update Windows:

• Go to Settings > Update & Security > Windows Update and check for updates. Install any available updates and restart your laptop.

Update BIOS/Firmware:

• Visit the HP Support website and search for your laptop model.
• Download and install any available BIOS or firmware updates.

4. Check GPU Settings

• Right-click on the desktop and select NVIDIA Control Panel.
• Go to Manage 3D settings > Global Settings and ensure that Preferred graphics processor is set to High-performance NVIDIA processor.
• Go to Control Panel > Hardware and Sound > Power Options.
• Select High performance and ensure that Switchable Graphics is configured to use the NVIDIA GPU for high-performance applications.

5. Perform a Clean Boot

• Press Win + R, type msconfig, and press Enter.Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
• Go to the Startup tab and open Task Manager. Disable all startup items.Restart your laptop and check if the GPU is recognized and functioning correctly.

6. Run HP Hardware Diagnostics:

• Restart your laptop and press Esc repeatedly to open the Startup Menu.Select F2 to open HP Hardware Diagnostics.
• Run a System Test and a Component Test to check for hardware issues.

7. Check for Malware

1. Run a Full System Scan:
   • Use your antivirus software to perform a full system scan to rule out any malware that might be affecting GPU performance.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support