my laptop keeps jumping to the top while scrolling

[Toto83]

My laptop keeps jumping back to the top of the screen while scrolling

[Kuroi_Kenshi]

Hi @,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

Meanwhile, you can try these steps:

Restart Your Laptop:

• Often, simply restarting your laptop can resolve minor glitches or software hiccups causing scrolling issues.

Check the Touchpad Settings:

• Open Control Panel or Settings on your laptop.
• Navigate to the touchpad settings under "Devices" or "Mouse & Touchpad."
• Adjust sensitivity or disable gestures that might be affecting the scrolling behavior.

Update Touchpad Drivers:

• Go to Device Manager (you can search for it in the Start Menu).
• Locate the touchpad under "Mice and other pointing devices."
• Right-click and select "Update driver" to search for updated drivers.
• Alternatively, you can visit HP's support page to download the latest drivers.

Check for Windows Updates:

• Make sure your operating system is up to date by checking for any pending updates that may improve hardware compatibility.
• You can do this by going to "Settings" > "Update & Security" > "Windows Update."

Disable Background Applications:

• Some background applications or browser extensions might interfere with scrolling. Try closing unnecessary applications or disabling extensions one at a time to see if the issue persists.

Perform a Clean Boot:

• For advanced troubleshooting, perform a clean boot to start Windows with a minimal set of drivers and services. This can help pinpoint if a startup program is causing the issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,