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HP Recommended
hp model 15-bs134wm
Microsoft Windows 11

hp model 15-bs134wm 

ok so in the beginning the screen on my laptop was only playing the top half. the bottom half was black and they were seperated by a perfect line straight across the middle. a couple weeks later the entire screen goes black on me. i then used the hdmi port to watch my tv from it. It worked perfect, so i looked up a fix for it and tryd to start it in safe mode. as soon as i tried safe mode, teh hdmi stopped working and my screen remained black so im basically blind from here on. ive tryd a hard restart. ive tried entering bios still nothing worked. now today i just noticed my caps on light is blinking 4 times repetively. 

 

1 REPLY 1
HP Recommended

Hi @Jocko43,

Welcome to the HP support community.
 

We understand you're experiencing a blank screen issue with your HP 15-bs134wm laptop, where initially only the top half of the screen displayed content, later progressing to full black, and now you’re observing 4 Caps Lock blinks repeating in a cycle, with no HDMI output after attempting Safe Mode.

The 4-blink Caps Lock error on HP notebooks indicates a graphics system failure. In your case, this confirms that the issue is related to the integrated GPU or video controller on the system board.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.

 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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