my screen went black after i hit gne bottom right of my hp envyx360

[azteczombiee]

my laptop screen went black and when it did i heard a static sound, please help.

[Gaya1239]

Hi @azteczombiee,

Welcome to the HP Support Community

I understand you are facing an issue with a blank screen problem on your hp envyx360  Black screen Not to worry I will help you to get a resolution to resolve the issue.

May I know 

Do you see an HP Logo when you try to turn on the unit and then the screen goes blank or blue screen, If Blue screen Have observed any error message?

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

After the above  troubleshooting steps if the unit  turns on 
 

Step 1: Check for External Display

1. Connect your laptop to an external monitor or TV using an HDMI or USB-C cable.
2. Press Windows + P and select "Duplicate" or "Extend" to project the display.
   • If the external screen works, the issue may be with the internal display or its connections.

Step 2: Inspect for Physical Damage

1. Shine a flashlight on the screen to check for faint images.
   • If you see faint images, the backlight of the display may be damaged.
2. Examine the laptop chassis for visible cracks or signs of damage near the area where it was hit.

Step 3: Check the Power and Boot Status

1. If the laptop powers on but the screen remains black:
   • Look for LED indicator lights on the keyboard or side panels.
   • Listen for fan noise or hard drive activity.
2. If the laptop doesn’t power on at all:
   • Check the charger and power adapter for damage.
   • Try a different compatible charger.

Step 4: Boot into BIOS

1. Power off the laptop.
2. Turn it back on and repeatedly press F10 (or Esc) to enter the BIOS.
   • If the BIOS screen appears, it indicates that the hardware is functional, and the issue might be with the operating system or display drivers.

click here and follow the troubleshooting steps-  HP Laptop Starts but No Display | Black Screen |

click here and follow the troubleshooting steps- How to Fix a Black Screen on Your Computer

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to run the test hardware test 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!