new envy x360 2-in-1 black screen

[george329]

Just got the new laptop, got the first config screen and got interrupted. Restarted from scratch and screen remains black. Lights seem to do the normal things but no screen. Tried a power reset , no help. Tried to get into the bios and failed.

Since then I've tried the screen in all positions while powering on or off, still no good. 

This has got me stumped, can any one help. Thanks in advance.

[sandytechy20]

@george329 

Welcome to the HP support community.

I understand that you are getting a blank screen when you power on the computer, I am glad to assist you.

If you have tried all the steps mentioned in this HP document :- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers