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‎07-07-2016 12:14 PM

HP Recommended
Product: HpAy019tu
Operating System: Microsoft Windows 10 (64-bit)

hi.. kindly help me out.. as my laptops some   Numeric  keys like 0 4 5 6 /.*- are not working..what is this problem i am facing.? please reply

model HP AY019tu

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-07-2016 12:23 PM

HP Recommended

Dear Customer,

 

According to the message you have recently posted I would like to confirm that this is a hardware issue and the whole keyboard assembly needs to be replaced to resolve the issue. I strongly recommend you to Contact HP Technical Support over the Phone for further assistance to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer

 

You can also Check your warranty Here to verify the warranty status

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

TechToday

View solution in original post

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1 REPLY 1

‎07-07-2016 12:23 PM

HP Recommended

Dear Customer,

 

According to the message you have recently posted I would like to confirm that this is a hardware issue and the whole keyboard assembly needs to be replaced to resolve the issue. I strongly recommend you to Contact HP Technical Support over the Phone for further assistance to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer

 

You can also Check your warranty Here to verify the warranty status

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

TechToday

Was this reply helpful? Yes No
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