nvidia graphic card not detected

[Wayne_regan]

My laptop is said to have nvidia graphic card. But i cannot find it in device manager. I tried installing  nvidia graphic driver given in hp driver website for my laptop. But it says "not compatible nvidia hardware is not found". Even though i downloaded it from hp driver website it is not working. Is there a way to get it installed.

[erico]

It would be helpful if you identified your notebook with the ProdID code found in small print on the bottom of your notebook.

When we know the hardware configuration that your notebook was delievered, with then we can begin troubleshooting.

Until then it would be a guessing game.

[Wayne_regan]

The product number is E1P04AV. I couldn't recognise the charaters  at the bottom of the laptop. So i found the product number through hp support assistant. 

[erico]

OK. Thanks.

You own an HOP Envy 15t-j100 Quad edition CTO (configured to order) notebook. Only you and HP know how it was configured when purchased

If you log in and right-click on the desktop, do you see an Intel graphics anmd NVIDIA control panel option in the menu that appears?

Some notebook with discrete graphics will only show other than the Intel graphics in the device manager when the graphics card is selected for use in a game or application.

[Wayne_regan]

It just shows intel graphics only. There is a nvidia geforce sticker on the laptop. That is why i tried installing the drivers.

[erico]

Do you have a game installed that requires decent graphics for3D gameplay?

[Wayne_regan]

I installed fortnite and fifa 16. Fornite is lagging a little bit even at low settings. That is why i need to enable the graphics card.

[Paul_Tikkanen · Accepted solution]

Hi, @Wayne_regan

The product number you posted indicates that your notebook did not come with the nVidia graphics adapter.

Someone at the factory got a little overzealous and slapped a bunch of nVidia graphics stickers on CTO model's cases.

Here is the link to the parts list for that specific CTO product number, and as you can see, the only motherboards offered for that product number are the ones with UMA graphics (Intel HD only).

http://partsurfer.hp.com/Search.aspx?searchText=E1P04AV

MOTHERBOARD UMA HM87

MOTHERBOARD UMA HM87 W8STD

MOTHERBOARD UMA HM87 W8PRO

The only difference in the above motherboards is: FreeDOS, Windows 8 'standard' key in BIOS or W8 Pro key in BIOS.

There are several posts like this on the forum. 

I just hope you didn't pay for the nVidia graphics your notebook never had.