printers

[really10]

i need to talk to someone in escalations what i s this just sending m e a round in circles

[VikramTheGreat]

Hi @really10,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I’m really sorry you’re feeling this frustrated, and I completely understand how upsetting it is to feel like you’re being sent in circles. That’s certainly not the experience we want you to have.
 

I do want to help you get this reviewed properly. To involve the Escalations / Case Management team, I’ll need a bit more information so we can route this correctly:

• What is the main issue you’re escalating? (printer, laptop, billing, repair delay, warranty, etc.)
• Do you already have an HP case or reference number? If yes, please share it exactly as shown.

If you already have a case number, I can request that it be reviewed by the appropriate escalation team so they can take ownership and follow up with you directly.

If you don’t have one yet, let me know, and I’ll guide you on how to get it logged correctly so it doesn’t restart from the beginning again.
 

You’ve clearly put in a lot of time already, and I appreciate your patience. Share the case number (or confirm if you don’t have one yet), and we’ll take the next step from there.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat