problem regarding touch pad and touch screen

[bhaavika]

my laptop touch screen is not responding correctly. I am opening or clicking on to something else then some other thing is opening. It is not responding like before.  and the touch pad also a bit not working properly. I earlier use to clean my touchpad and laptop screen and the dust with the wet wipes. But now from 2 days. So what to do? earlier when i use to wipe it with wet wipe, such problems were not occuring. Could you help me what that.

[Pallipurath]

Hi @bhaavika 

Welcome to the HP Support Community! We're happy to have you on board!  

  

To help us get started on resolving your issue, could you please share the model number of your device? 

  

Need help finding your product number? We've got you covered! Check out this handy guide:   

https://support.hp.com/in-en/document/ish_2039298-1862169-16  

  

Meanwhile, you can refer to the following steps and  link to resolve the issue: 

 Power reset a PC

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
• If you are using a notebook PC, disconnect the AC adapter.
• Press and hold the power button for approximately 30 seconds.
• Reconnect the AC adapter if necessary, and then turn on the computer.

 Enable and reinstall the touch screen driver in Device Manager

• Your touch screen might not respond because it is not enabled or needs to be reinstalled. Use Device Manager to enable and reinstall the touch screen driver.
• In Windows, search for and open Device Manager.
• Expand the Human Interface Devices list.
• Right-click the HID-compliant touch screen device, and then click Enable, if possible. If the Enable option is not available, continue to the next step.
• Tap the screen to see if it responds. If it does not, continue with these steps.
• Right-click the HID-compliant touch screen device, and then click Uninstall.
• Restart the computer to reinstall the touch screen driver.
• Tap the screen to see if it responds. If it does not, configure the touch display.

Click here

Click Here

We're looking forward to helping you get back up and running!  

  

Best regards,