problem with adding a second monitor

[v3x]

I wanted to add a second monitor to my laptop. Unfortunately after conntecting monitor to my laptop it doesn't work. Laptop 

plugs it and disconnects it  ewery few seconds(for some seconds monitor shows some strange shapes but they are blurred, i can not read anything from it. The second monitor is operated by integrated card nvidia 1050. The minitor is acer x203h and the refresh rate is 59hz. All the drivers are current. Is the refresh date problem with that card ? I was trying to switch 2 monitor to my intel(630) card but i couldn't make it. 

[Jeet_singh]

@v3x,

Thank you for posting your query on HP Community,

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Waiting for your response!

Regards,

[v3x]

im the owner of  Model: 17-an114nw

[v3x]

here is som of the command results dxdiag

------------------
System Information
------------------
Time of this report: 5/8/2019, 18:49:53
Machine name: LAPTOP-QQ7R1NO3

Operating System: Windows 10 Education 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)

System Manufacturer: HP
System Model: OMEN by HP Laptop
BIOS: F.08 (type: UEFI)
Processor: Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz (8 CPUs), ~2.3GHz
Memory: 16384MB RAM
Available OS Memory: 16192MB RAM
Page File: 6922MB used, 11702MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.17763.0001 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) UHD Graphics 630
Manufacturer: Intel Corporation
Chip type: Intel(R) UHD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8224 MB
Dedicated Memory: 128 MB
Shared Memory: 8096 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.646484,0.337891), Green(0.316406,0.614258), Blue(0.157227,0.043945), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN1738
Native Mode: 1920 x 1080(p) (60.008Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported

Driver File Version: 23.20.0016.4973 (English)
Driver Version: 23.20.16.4973
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.3
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 28.02.2018 02:00:00, 1931872 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-7DDB-11CF-E160-79A4BBC2DA35}
Vendor ID: 0x8086
Device ID: 0x3E9B
SubSys ID: 0x8469103C
Revision ID: 0x0000
Driver Strong Name: oem35.inf:5f63e53429d61c21:iCFL_w10_DS:23.20.16.4973:pci\ven_8086&dev_3e9b&subsys_8469103c
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
eoProcess_StretchY VideoProcess_AlphaBlend

DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

Card name: NVIDIA GeForce GTX 1050
Manufacturer: NVIDIA
Chip type: GeForce GTX 1050
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1C8D&SUBSYS_8469103C&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12115 MB
Dedicated Memory: 4019 MB
Shared Memory: 8096 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown

Driver File Version: 26.21.0014.3039 (English)
Driver Version: 26.21.14.3039
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.5
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 17.04.2019 02:00:00, 958008 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x10DE
Device ID: 0x1C8D
SubSys ID: 0x8469103C
Revision ID: 0x00A1
Driver Strong Name: oem62.inf:0f066de3754bd6df:Section060:26.21.14.3039:pci\ven_10de&dev_1c8d&subsys_8469103c
Rank Of Driver: 00D10001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

[Jeet_singh]

@v3x,

Did you make any changes to the monitor?

Are you trying to extend, mirror or duplicate the display?

How are the monitors connected?

What cables are used to connect the monitors?

Have you tried checking with different HDMI cables?

Use the following instructions to either extend or duplicate the desktop with a second monitor:

1. Right-click anywhere on the desktop.

2. Click Display Settings.

If only one monitor is showing in the window, first verify that the connections are secure between the monitors and the computer. Then, click Detect. If Windows does not recognize both monitors, click Identify. The numbers 1 2, or 3 are shown on the monitor icons to help you identify the monitors.

If Display, Resolution, Orientation, or Multiple displays selections in the Screen Resolution window are dimmed, not allowing you to make the desired changes, see; Configuring the display with the display driver.

3. Use the Multiple displays drop-down list to select one of the following options:

• Duplicate these displays: Show the entire desktop on both displays. 

• Extend these displays: Stretch the desktop across the two displays.

• Show desktop only on 1: Use only display 1 and show nothing on display 2.

• Show desktop only on 2: Use only display 2 and show nothing on display 1.

4.(Optional) To change the direction of the desktop extension (usually left or right to match how the displays are physically positioned), select a monitor and drag it to the desired position.

5. When done, click Apply.

Refer this article to know more information about using two or more monitors.

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!