problem with displaying Windows apps and locking the screen

[Justedlev]

Hi, I have a strange problem with displaying Windows apps and locking the screen, strange color ripples that can be seen in screenshots and photos

[praveen196]

@Justedlev Welcome to HP Community!

I understand that the problem with displaying Windows apps and locking the screen.

Please perform the below steps and check.

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator. 

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/"). 

3) Enter sfc /scannow (note the space between "sfc" and "/"). 

Please uninstall the graphics drivers and reinstall the drivers and update the BIOS.

Please click the below link to download the drivers.

https://support.hp.com/us-en/drivers

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Justedlev]

Thank you very much for your answer, but I want to upset that these options did not help. I noticed this strange phenomenon in applications not only in applications from Windows Store, but also in the Ubisoft launcher - Uplay (I could not make a screenshot, but the effect is the same) + if I close the software, then this effect disappears and everything is displayed normally until restarting laptop

[praveen196]

@Justedlev

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Have a nice day!!

[Justedlev]

did not help😓

[praveen196]

@Justedlev

I understand your concerns.

Please perform the system reset and check.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!