problem with hp notebook

[DN2005Q]

When I go into the toggle games, the processor frequency drops to 0.9gz, it is 2.2ghz and the 2.5ghz clock boost. Throughout the game he stays at 0.9ghz even less. What to do? Due to the low frequency sometimes the game map is not loaded. The laptop has a total of 8gb ram.

[Echo_Lake]

@DN2005Q
Thank you for posting on the HP Support Community.

Let's try:

Navigate to this folder: C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static 

Find CCC.exe, right click>properties>compatibility tab 

Tick the 'run this program as an administrator' option and hit ok. 

Do the same thing for MOM.exe 

You may have to restart the PC for the changes to take effect, then try disabling overdrive, restart the game to see if it fixes it. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[DN2005Q]

scuze pentru raspunsul tarziu dar am fost preocupat cu scoala.
Nu am acel fisier AtI am doar amd pe ambele foldere

[Echo_Lake]

@DN2005Q
 

Let's try Accessing Radeon Settings Gaming Options: 

• To access these options open AMD Radeon Settings by right clicking on your desktop and select AMD Radeon Settings.
• Click on the Gaming Tab.
• Click on Global Settings. choose your options.

Keep me posted for further assistance.

[DN2005Q]

I tried this. It did not work. Ps: The temperature in the game sometimes reaches 97 degrees.

[Echo_Lake]

@DN2005Q

97 degrees is not an acceptable temperature, however, by performing bios update will help us isolate the issue.

BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629  If the issue persists, 

I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[DN2005Q]

The BIOS is updated, but the problem did not go away. What else can I do?

[Echo_Lake]

@DN2005Q

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps, I would request you to contact our Phone Support and our Support Engineers should be able to sort this out. 

[DN2005Q]

ok.

im buy a coler pad. 

thank you!

[Echo_Lake]

@DN2005Q

I understand the difficulty with the problem. As the computer is overheating and the issue persists, this sounds like hardware related issue with the computer. Contacting our HP support will be able to fix the issue.