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HP ENVY Sleekbook 6-1166ez
Microsoft Windows 10 (64-bit)

Hello experts!
At some point after rebooting the laptop, I saw a distorted image. See the attached photos.
If you enter the BIOS, the screen is also distorted.
I tried reinstalling video drivers. Did not help.
What do you advise?photo_2018-08-01_13-02-02 (2).jpgphoto_2018-08-01_13-03-56.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The driver is not going to cause a split image like that. The problem is either the screen panel cable or panel itself and more likely the latter. Post back if you want help finding and installing a replacement. 

View solution in original post

5 REPLIES 5
HP Recommended

Attach to an external monitor and see if the same thing displays there. If so it is the video card. If not likely the screen panel needs replacement. 

HP Recommended

I Connected the notebook  to TV via HDMI cable.
The images on TV are normal! The resolution 1920X1080 was automatically displayed.
I already had this problem several times. In the first case, I was helped in the local service. The second time I decided to reinstall the video driver myself.
Now is nothing helps 😞

HP Recommended

The driver is not going to cause a split image like that. The problem is either the screen panel cable or panel itself and more likely the latter. Post back if you want help finding and installing a replacement. 

HP Recommended

I guessed it 🙂 Probably the problem is in the cable. Thank you for your help.

HP Recommended
I solved the problem. I did not understand what was the matter, but after the BIOS update and partial disassembly everything became normal 🙂
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