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‎01-24-2022 03:27 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 13-aw2000 (8UY96AV)
Operating System: Microsoft Windows 10 (32-bit)

Brand new lap top just out of box yesterday. Pen was included with laptop. Pen is fully charged. Not appearing on blue tooth device list. Not working on the screen. Help anyone?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-02-2022 03:46 PM

HP Recommended

Thank you for that info- im lucky that the store where i bought the computer have replaced the pen with a compatible pen they had in stock and are taking it up with HP directly on my behalf. 

View solution in original post

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5 REPLIES 5

‎01-24-2022 11:20 PM

HP Recommended

Hello @Girc .
What is the name or model of the pencil you are using?

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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‎01-25-2022 04:09 PM

HP Recommended

Hello gold master, i can not find a name or number for the pen. It is HP and came with the laptop … sold together as set. 

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‎01-25-2022 04:28 PM

HP Recommended

Possibly this one … HP 3J122AA stylus pen 

its rechargable with LED light to show charge. No batteries, two barrel buttons. 

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‎01-27-2022 12:16 AM

HP Recommended

@Girc .

The HP MPP 2.0 Tilt Rechargeable-3J122AA pen that came with your computer is not compatible with it, however the following are compatible with your computer:

Pen:
In ash silver finish, Impreza 929863-001
In natural silver finish, Impreza 929863-002

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎02-02-2022 03:46 PM

HP Recommended

Thank you for that info- im lucky that the store where i bought the computer have replaced the pen with a compatible pen they had in stock and are taking it up with HP directly on my behalf. 

Was this reply helpful? Yes No
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