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Girc
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Solved!

problems with Pen that came with HP Spectrex360 Convertible 13-aw2024na

HP Recommended
HP Spectre x360 Convertible Laptop PC 13-aw2000 (8UY96AV)
Microsoft Windows 10 (32-bit)

Brand new lap top just out of box yesterday. Pen was included with laptop. Pen is fully charged. Not appearing on blue tooth device list. Not working on the screen. Help anyone?

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Girc
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Thank you for that info- im lucky that the store where i bought the computer have replaced the pen with a compatible pen they had in stock and are taking it up with HP directly on my behalf. 

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GOLD_MASTER
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Hello @Girc .
What is the name or model of the pencil you are using?


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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Girc
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Hello gold master, i can not find a name or number for the pen. It is HP and came with the laptop … sold together as set. 

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Girc
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Possibly this one … HP 3J122AA stylus pen 

its rechargable with LED light to show charge. No batteries, two barrel buttons. 

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GOLD_MASTER
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@Girc .

The HP MPP 2.0 Tilt Rechargeable-3J122AA pen that came with your computer is not compatible with it, however the following are compatible with your computer:

Pen:
In ash silver finish, Impreza 929863-001
In natural silver finish, Impreza 929863-002


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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Girc
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Message 6 of 6
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HP Recommended

Thank you for that info- im lucky that the store where i bought the computer have replaced the pen with a compatible pen they had in stock and are taking it up with HP directly on my behalf. 

Was this reply helpful? Yes No
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