Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-14-2022 05:24 PM

HP Recommended
Product: HP Spectre x360 - 13t-ae000 CTO
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect it to my Spectre x360 Convertible Laptop PC 13t-ae000 to any external monitor but am having issues.

I have tried two different monitors (Onn. and Lenovo) using both HDMI cord and VGA cable.  Both monitors and cables have been tested and proven to work with other output sources. 

I am using a DELL DA200 USB-C to HDMI/VGA/Ethernet/USB 3.0 Adapter to plug my display cord into the USB-C port on my laptop.

 

When I plug either display cord in, I hear the little 'device connected' sound from my laptop & the monitor looks like it's making an effort to connect, but always ends up saying 'No Signal' or 'Power Save Mode' in the case of the Lenovo. In my display settings I can see that shows an external monitor connected and in the advanced settings it shows that it recognizes the display model, however it says "Display 2 isn't active". There isn't any way to activate it. I also tried using Intel Graphics Command Center which showed the same thing and the 'Enable' button didn't do anything. I've also tried installing drivers, but the computer says that all drivers are up to date.
Any help would be much appreciated.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.